Privacy Policy

Last updated May 13, 2025

1. Introduction

Stack Wisely ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, tools, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1. Information You Provide to Us

We may collect the following types of information when you register for an account, use our Services, or otherwise interact with us:

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Profile Information: You may choose to provide additional information in your profile, such as a profile picture or biographical information.
  • Financial Information: If you subscribe to our premium services, we collect payment information. Note that we use third-party payment processors and do not store your complete payment information on our servers.
  • Bitcoin and Financial Data: Information you provide when using our Services, including:
    • Bitcoin holdings (total_btc, hodl_amount, trading_stack)
    • Financial goals and targets
    • Selling and buying plan configurations
    • Simulation preferences and settings

    This sensitive financial data is encrypted at rest in our database using industry-standard encryption techniques.

  • Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address along with IP address and user agent information at the time of subscription for security and verification purposes.
  • Communications: Information you provide when you contact us for customer support or communicate with us in any way.

2.2. Information We Collect Automatically

When you access or use our Services, we may automatically collect certain information, including:

  • Device Information: Information about your device, including IP address, device type, operating system, and browser type.
  • Usage Information: Information about how you use our Services, including the pages you visit, the time and duration of your visits, and the actions you take within our Services.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. We primarily use essential cookies that are necessary for the functioning of our Services and do not use third-party tracking or advertising cookies.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and complete transactions
  • Send you technical notices, updates, security alerts, and administrative messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events
  • Send you newsletters and updates if you've subscribed to them
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience with our Services
  • Develop new products and services
  • Fulfill our contractual obligations to you

3.1. Lawful Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

  • Contractual Necessity: Processing is necessary for the performance of our contract with you (our Terms of Service) when you use our Services.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Services, ensuring security, and preventing fraud, provided these interests are not overridden by your rights and freedoms.
  • Consent: Processing is based on your explicit consent, such as when you opt-in to receive newsletters or marketing communications.
  • Legal Obligations: Processing is necessary to comply with our legal obligations.

4. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your consent or at your direction.

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

  • Encryption: We encrypt sensitive financial data at rest in our database, including Bitcoin holdings (total_btc, hodl_amount, trading_stack) and OAuth access tokens using industry-standard encryption methods.
  • Access Controls: We restrict access to your personal information to employees, contractors, and agents who need to know that information to provide services to you.
  • Regular Security Audits: We regularly review our information collection, storage, and processing practices to prevent unauthorized access.
  • Secure Connections: We use HTTPS and SSL to protect data transmitted to and from our Services.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Account information is retained as long as your account is active
  • Bitcoin holding data is retained as long as you maintain an active account, but it's stored in an encrypted format and is not accessible or visible to us
  • Newsletter subscription information is retained until you unsubscribe
  • Communication records are typically retained for 2 years

You may request deletion of your personal data at any time (see Your Rights and Choices below).

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access: The right to access and obtain a copy of your personal information
  • Rectification: The right to rectify or update your personal information
  • Deletion: The right to delete your personal information
  • Restriction: The right to restrict or object to the processing of your personal information
  • Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format
  • Consent Withdrawal: The right to withdraw consent at any time, where we rely on consent to process your personal information
  • Complaint: The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or the content of such third-party websites and services. We encourage you to review the privacy policies of any third-party websites or services you visit.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that adequate safeguards are in place for international data transfers, such as Standard Contractual Clauses or other appropriate mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For significant changes, we may provide additional notice, such as sending an email notification or displaying a prominent notice within our Services. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@stackwisely.com and we will respond promptly.

For data protection inquiries specifically, you can contact our Data Protection Officer at support@stackwisely.com.

13. Financial Information Disclaimer

As outlined in our Terms of Service, Stack Wisely does not provide financial advice. The information you provide about your Bitcoin holdings, financial goals, and other related data is used solely to provide our Services as described in this Privacy Policy. We do not share this information with third parties for marketing purposes, and we implement reasonable security measures to protect this sensitive information.

However, you should be aware that no security measures are perfect or impenetrable. Therefore, we recommend that you exercise caution when deciding what information to share through our Services.

14. Cookie Policy

Our Services primarily use essential cookies that are necessary for the functioning of our website and application. We do not use third-party tracking cookies or advertising cookies. Essential cookies cannot be disabled as they are required for the Services to function properly.

You can control and/or delete cookies as you wish through your browser settings. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our website, and some features of our Services may not function properly.